What Washington gets wrong

Jennifer Bachner

"Each year unelected federal administrators write thousands of regulations possessing the force of law. What do these civil servants know about the American people whom they ostensibly serve? Not much, according to this enlightening and disturbing study. The authors surveyed federal agency officials, congressional and White House staffers, and employees of various policy-making organizations about their attitudes toward and knowledge of the public. They found a significant chasm between what official Washington assumes they know about average Americans and the actual opinions and attitudes of American citizens. Even in such basic areas as life circumstances (e.g., income levels, employment, racial makeup) the surveys revealed surprising inaccuracies. And when it comes to policy issues--on such crucial issues as defense, crime, social security, welfare, public education, and the...